How to Guides
How to
Opt-In for unrepresented work
A step by step guide providing support to DMEs and MROs that wish to Opt-In to do medical reports for unrepresented claimants
10 March 2021
How to
Set an account to Active or Inactive
A step by step guide on how to set a DME account Active or Inactive
31 March 2020
How to
Search for and select a DME or MRO
A step by step guide showing how to search for and select a DME or MRO
15 September 2021
How to
Click to Accept the User Agreement and declare Financial Links
A step by step guide showing how to accept the UA(s) and declare Financial Links
07 June 2024
How to
Check the MedCo status of a medical expert
Use the Expert enquiry service to check the MedCo status of a medical expert
21 May 2019
How to
Manually upload case data and view closed cases
A step by step guide showing DMEs and MROs how to manually upload case data.
18 September 2020
How to
Close cases (DMEs and MROs)
A step by step guide showing DMEs and MROs how to close cases for reasons other than case data upload
07 June 2024
How to
Add Practising Addresses
A step by step guide showing DMEs how to add practising addresses
08 December 2022
How to
Manually create and maintain user access (AUT)
A step by step guide showing AUT Primary Users how to create and maintain user access
08 February 2023
How to
Manually create and maintain user access (MRO)
A step by step guide showing MRO Primary Users how to create and maintain user access
07 June 2024
How to
Verify a MedCo medical report
Use the Case verification function to check a medical report was sourced via MedCo
21 April 2023
