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Please note that the MedCo support team are unable to answer questions relating to policy decisions.


If you have a query relating to MedCo, please email:

If you are experiencing issues, you may be able to resolve your issue speedily by referring to either our FAQ page or the documents located in our Help Centre which provide useful information.


Feedback Form:

MedCo is committed to deliver a system that facilitates the sourcing of medical reports in soft tissue injury claims brought under the MoJ’s Pre-Action Protocol for Low Value Personal Injury Claims in Road Traffic Accidents.

MedCo recognises that some aspects of behaviour may undermine the original policy intention and takes misuse of the system seriously. 

As such, if you have concern about either another MedCo user or the way in which the system is working please complete the feedback form and submit it to

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The option to sign-up for Marketing communications from MedCo can be completed by submitting a short form here.