Core Documents & Help Centre

Please find below a list of useful links and procedure documents to assist with both registering and using the MedCo system. Please also refer to our FAQ page for additional useful information;

MedCo Factsheets and quarterly MI

Charging Policy

MRO Qualifying Criteria and Audit Guidance

Release Notes

User Agreements

 Compliance Procedures 

If you cannot find the answer to your query, please email

Please be advised that the MedCo support team are unable to answer questions relating to policy decisions.


MedCo is committed to deliver a system that facilitates the sourcing of medical reports in soft tissue injury claims brought under the MoJ’s Pre-Action Protocol for Low Value Personal Injury Claims in Road Traffic Accidents.

MedCo recognises that this is a rapidly evolving market and that some aspects of behaviour may undermine the original policy intention and takes misuse of the system seriously. 

As such, if you have concern about either another MedCo user or the way in which the system is working please complete the Feedback Form and submit it to


To keep up to date with all future MedCo news and announcements please sign up for communication updates HERE